FAQ’s

Are your fragrances high quality?

Absolutely. At Oud De Luxe, we specialise in premium oil-based Eau de Parfums crafted using high-quality fragrance oils for exceptional performance. Our fragrances are carefully blended to deliver rich scent profiles, impressive projection, and a luxurious finish that leaves a lasting impression.

How long do your fragrances last?

Our fragrances are formulated for outstanding longevity. Depending on whether you wear the fragrance on your clothes or skin, most customers enjoy 14–20 hours of wear, with many scents lingering for days on clothing!

How can I experience the quality before purchasing a full bottle?

We understand that choosing a fragrance online is a personal decision. That's why we offer 2ml sample bottles, allowing you to experience the scent, quality, and longevity before committing to a full-size 50ml Eau de Parfum.

When will my order be dispatched?

We aim to dispatch all orders within 24–48 hours of purchase. Delivery typically takes 1–3 working days, depending on the shipping option selected during checkout.

Once your order has been dispatched, you'll receive confirmation so you can follow its journey to your door.

What is your returns policy?

Your satisfaction is important to us.

If your fragrance arrives damaged or faulty, please contact us within 14 days of receiving your order. Once the item has been returned and inspected, we will issue a full refund for the original purchase price if a manufacturing fault or damage is confirmed.

Please note:

  • Return postage costs are the responsibility of the customer.
  • Please include your name and order number inside the parcel to help us process your return quickly.
  • If your order is already in transit, it must be delivered and returned before a refund can be processed.

Can I cancel my order?

Yes. Orders can be cancelled at any time before they have been dispatched.

To request a cancellation, please contact our customer support team as soon as possible via email at sales@ouddeluxe.com.

I've entered the wrong delivery address. What should I do?

If you've made a mistake with your delivery address or any other order details, please contact us immediately.

Email us at sales@ouddeluxe.com. If your order has not yet been dispatched, we'll be happy to update your details.

Are your fragrances designer-inspired?

Yes. Our collection features designer-inspired fragrances that capture the character and sophistication of some of the world's most admired perfumes, alongside our own exclusive signature creations.

Our fragrances are independently produced and are not affiliated with, endorsed by, or manufactured by any designer brand.

How should I store my fragrance?

To preserve the quality and longevity of your perfume, store it in a cool, dry place away from direct sunlight, heat, and humidity. Proper storage helps maintain the fragrance's original character over time.

Need further assistance?

We're always happy to help.

If you have a question that isn't answered here, our customer care team is ready to assist.

Contact us via:

For the fastest response, please include your name and order number when contacting us.